Pay My Bill

911 Billing Services

1320 Island Ford Road

Madisonville, KY 42431



Please have:

Name of Patient

Call number on statement/Invoice

Date of Service


Payment also available via Papaya



Providing Insurance Information

It is our most sincere hope that you received the best service possible on your recent EMS run. If you have any comments, questions or complaints, please feel free to contact us.

If you have any questions about your Oldham County EMS bill or request a copy of your patient care report, please contact 911 Billing Services at 888-344-9614 or visit their website at

Pay your bill online

Go to

You will need the following information:

  • Invoice Number
  • Call Number
  • Patient Number
  • Patient's Last name

Pay your bill by mail

If you'd like to pay your ambulance bill by mail, make your check payable to Oldham County EMS and be sure to include your account number on the check.

You may mail your payment to:

Oldham County EMS
P.O. Box 589
Madisonville, Kentucky 42431-5011


Billing Information

Though Oldham County EMS will first bill the patient's insurance carrier as courtesy, it is the responsibility of the patient to follow up with their insurance company to resolve any delays in payment. In the event that an insurance company denies the claim for any reason, or does not pay the full amount, the patient will be responsible for any remaining balance up to the "customary" allowable recognized by the insurance company.

Medical Necessity

Many insurance carriers, including the Medicare and Medicaid Programs, require that a patient's medical condition warrant the use of an ambulance before they will allow payment. Furthermore, the policies regarding Medical Necessity are unique to each insurance company and can be quite complex. Oldham County EMS, in its capacity as the 911 ambulance provider, is not responsible for situations where an insurance carrier determines that an ambulance transport does not meet their Medical Necessity requirements. In such cases, the patient will be billed for full charges.